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Well Depot Information & Policies
Contact Us
For any and all questions please e-mail our Customer Service Department at customerservice@welldepot.com
Shipping Information
Subject to credit approval, Well Depot will ship orders the following day. For faster delivery, Well Depot provides FedEx Standard Priority Overnight or Second Day Delivery…expedited shipping charges and a handling fee will apply. We do our best to save you money by selecting the most cost-effective methods of shipping. Orders requiring common carrier shipment (large quantity orders, incontinence, nutritional supplements and durable medical equipment) should be placed before noon your local time for next day shipment. Upon arrival, common carrier orders must be inspected and signed for.
Returns Procedure
Returns are accepted for full credit within 30 days from the date of purchase. A minimum restocking fee of 15% will be applied to all returns over 30 days from the date of purchase. Merchandise returns are not accepted after 60 days from the date of purchase.
Please email our Customer Service Department at customerservice@welldepot.com to obtain a Return Authorization Number. A Return Authorization Number is valid for 10 business days from the date of issue. A return without an Authorized Number or an expired Authorization Number will not be accepted.
Please write the Return Authorization Number on a prepaid shipping label and return merchandise within 10 business days to the appropriate warehouse as instructed by customer service.
Return freight charges apply.
Return Conditions:
Merchandise must be in original packaging and is subject to inspection. Merchandise that has been marked, affixed with stickers or not what was originally purchased will not receive credit for return.
Any product shortage must be reported within 48 hours from receipt of the order. Common carrier deliveries must be counted upon arrival and shortages must be documented on delivery receipt. Special orders, sterile items, and products that are made unsaleable once opened are not returnable. Defective merchandise will be repaired or replaced based on manufacturer’s policy.
Privacy Policy
Our commitment to your privacy.
Well Depot uses 128bit encryption to safe guard your information and will maintain industry standard techniques to maintain the safety and security of your information.
Well Depot will never sell your personal information to 3rd party companies.
Only authorized Well Depot associates who need to know your personal information will access and use it.
Whenever we retain other organizations to provide support services on behalf of Well Depot, we will require them to protect customers' personal information.
When necessary, we will review and revise our Privacy Policies to protect customer information.
Common Questions from Well Depot Consumer
FAQs
Coming Soon!
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